Take a look at this video by Google’s own Chade-Meng Tan who does a great job at presenting how compassion can be practiced in a business environment:
Sep 4 2013
Sep 21 2011
Sometime the best business lessons come from the unexpected.
Just walked into the Starbucks at 40 Front St E, in downtown Toronto, to work for a couple of hours. Ordered a cup of coffee and some VIA for the office. Barista told me they were out of the VIA coffee I was looking for, and before I even blinked in disappointment, he told me my cup of coffee was on the house, and apologies for the inconvenience.
That’s incredible customer service. If a big corporation like Starbucks can do it, can’t we all?
Make the world slightly better today. It starts with the unexpected…
Aug 31 2010
Jul 28 2010
I’d like to thank Jordi Julià and the team from IB3 TV here in Spain for this interview about how to create Timelapse videos and its use seen as a trend in digital video marketing.
When IB3 first contacted me about recording this we needed to come up with a location, and I’d like to thank Andreu Llabrés for letting us borrow the very same room where we first recorded the 24 hour Timelapse of Palma de Mallorca’s Bay video. What better location to talk about timelapse than this one (it certainly beats the views from my office) 🙂
Big thanks to Maribel Rincón for some great photos from the interview.
May 14 2010
I’d like to thank Astrid and Anthony from SkyBlue Mallorca for the interview they posted on their site. They are cooking a very interesting initiative called the SkyBlue Exchange, which I hope to cover in more detail very soon.
Mar 20 2010
This week was the first Iniciador Palma de Mallorca, an event organized by entrepreneurs for entrepreneurs, and one that had the participation of Javier Martín.
This morning I had the pleasure to talk to him from the terrace of Hotel Horizonte, where he shared with us his impressions from the event, his challenges this year, and a few words of advice for those seeking to start a new business in Internet.
Thanks to Javier for his time and for sharing his advice with us. Until next time!
Jan 28 2010
It’s been 24 hours since Steve Jobs first announced the new iPad as:
Our most advanced technology in a magical and revolutionary device at an unbelievable price.
I’ve been reading and following the reactions from the technology, new media and the publishing industry, and have been exchanging brief impressions with close friends from different cities like Toronto, San Francisco, New York, Madrid, Barcelona and my current home in Palma de Mallorca, Spain.
And after these 24 hours, I must say I’m very excited about the opportunities the introduction of this new device brings.
That’s not to say that I don’t agree with most of the points being made around the world about what the iPad is missing. Excellent and valid points like the ones being made by the editorial team at Engadget or the guys at MacLife on some of the key features that would have made this a killer product right off the bat. I can’t help but agree with some of Stan Schroeder’s comments in Mashable, on what Apple announced hidden between the lines. But perhaps we need to dig a little deeper, right through the false expectations and hype we created over the last few months, to truly appreciate the potential and the significance of the new iPad.
As much as I too would have loved to see some key features that reputable and knowledgeable people in our industry are mentioning the iPad is missing, none of these features, of lack thereof, can lessen the excitement I feel for the new opportunities it just opened for all of us.
For one many writers and the whole publishing industry are without a doubt very excited to count on a new device that is sure to inspire and bring a great deal of creativity and attention to it, and it is certain that most of the innovation it inspires will trickle down to other devices, both current and new.
There are also people in the sales and marketing industries thinking up of ways to take advantage of such a device.
And that’s just the thing, I firmly believe that it is up to us to make something great out of this device. Apple has just done half the work by bringing this new device out, at an affordable price point. It is up to us to build exciting content that pops out of its screen and takes full advantage of the features that ARE there, so much that we forget what’s missing.
Take for example my passion for cycling. I am re-reading Lance Armstrong‘s book “It’s not about the bike.” It’s a great read on the subject of cancer, and what the sport of cycling is all about, and as I flip through the pages and read about the cancer treatments, the creation of the Livestrong Foundation, the sacrifices in training for the Tour de France, and highs and lows of his career, I can’t help but wonder how amazing it would be to watch interviews and videos from the racing, see photos illustrating his feelings and amplifying every detail of his story. The potential is there and it is up to us to enrich the user experience with this device.
Let’s build something truly exciting with it!
Oct 15 2009