A lesson in customer service from Starbucks

Sometime the best business lessons come from the unexpected.
Just walked into the Starbucks at 40 Front St E, in downtown Toronto, to work for a …

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The State of the Internet

We all know the Internet is pretty big, but do you know how big is its impact worldwide? The UN considers the web so vital …

John Wooden on success

I grew up on a farm. We learned that there was a season to plant, a season to water, and a season to harvest. The …

Why you should sign up for a Run

It’s no secret I enjoy running and participating in all types of events that draw large crowds together along the streets of a city or …

On Success from Coach Wooden

Success is peace of mind as a direct result of self-satisfaction in knowing that you did your best to become the best that you are …

Technology & Medicine: How far we’ve come

First of all I want to thank all of you for the constant stream of support messages I’ve received over the past few weeks for …

The History of Content: From Cave Paintings to Touch Screens

It’s amazing to see how much content -and the platforms we use to both create it and consume it- have evolved since cave painting …

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Don’t settle for partial completeness

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Partial completeness comes in many forms. Like in the form of a little voice inside reminding us of what other people sometimes like to …

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The challenge in education

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I’ve always been a firm believer in the profound impact education can have in our lives, and how knowledge and our ability …

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Infographic: $44 Billion Customer Experience Problem

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Here’s a great graphical display of what poor User Experience and in general bad online customer experience is causing retailers just in the US.
Thanks to …

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