A day to celebrate the revolution of media becoming social.

Here in Palma de Mallorca, we had a great event right by the waterfront, and it was a blast to meet and connect with so many different people while enjoying the views from the terrace of the BLD Restaurant.

I wanted to mark the occasion with a video timelapse of the event and here’s the final result.

Filmed in Palma de Mallorca, Spain. Music “Shout” by Lulu and the Luvvers.

Special thanks to BLD Restaurant, the organizers of Social Media Day Palma, Mashable and everyone who joined in the fun!

Here you can see all the Mashable Meetups Worldwide.

Here’s the video we recorded of the event:

Thanks to the organizers for putting together this event and for the next one we’ll jump in the pool!!

-Franklin

This year I brought along my camera to try to catch a glimpse into the emotion and excitement found in these Fiestas de San Sebastian.  I hope you enjoy it.

Watch it in HD in YouTube and in Vimeo.

Special thanks to the people of Palma de Mallorca who organize and participate in these fiestas.

Let me know what you think in the comments!

-Franklin

My first experience with one of the traditional Christmas Markets of Europe was in Stuttgart. It was a cold december night, but between all the people walking by looking at the hand made toys and decorations, and the Glühwein (mulled wine), it was impossible to feel anything but warm.

This Christmas I had the chance to visit Munich and Nuremberg during a business trip to Germany, and it was the perfect time to go out at night and catch some of the action that goes on in their Christmas Markets. I hope you like this film.

Filmed with a Canon DSLR 7D, a 50mm lens, and a LCD ViewFinder. Edit in Final Cut Pro.

Music by Holly Cole, “Christmas time is here.”

Special thanks to the warm people of Munich and Nuremberg, and to the people who make Christmas Markets around the world possible every year.

-Franklin

Here I’m posting the videos from the program, where we discussed various issues including the need to further improve the complementary offer, the impact of lowering prices, and a phrase I liked from Cesar Pacheco (economist): “think globally and act locally. ” Note: the videos are in spanish.

From this space I would like to thank the team behind Channel 4 and the show Economía Balear for their excellent work every week, and especially Beatriz for putting togeher a very interesting program and for extending me an invitation to participate.

-Franklin

One approach with which I’ve shared many intense discussions in recent months with friends in this sector is the quality of customer service. Specifically, the fact that, although I am in first attest to the multiple places in the Balearic Islands that offer unparalleled service and high quality, there is still much to be done in order to be known by our tourists by our excellence in service.

This week I read in an article by Rafel Amorós from the eQutel Blog, where he referenced the results of a survey conducted by the Gades Foundation, indicating that the level of satisfaction in tourists and their interest in returning to Mallorca has decreased.

An example of a destination that has established itself as a benchmark in quality offered to customers is the Riviera Maya in Mexico. I recently had the opportunity to experience it firsthand during a stay of 2 weeks and I came back eager to return. This is a short video I recorded a few minutes before going to the airport at the end of our stay, where I ask a hotel employee what he thought of quality in customer service. (The video is in Spanish!)

If we are to remain competitive in this sector, it is clear that we must be constantly improving in all areas, but particularly in the area of customer service, where we have much room for improvement. And the responsibility lies with everyone, not just those who are failing at it. Together we must learn to take better care of tourists, and share tips on how to do it.

-Franklin