A lesson in customer service from Starbucks

Sometime the best business lessons come from the unexpected.

Just walked into the Starbucks at 40 Front St E, in downtown Toronto, to work for a couple of hours. Ordered a cup of coffee and some VIA for the office. Barista told me they were out of the VIA coffee I was looking for, and before I even blinked in disappointment, he told me my cup of coffee was on the house, and apologies for the inconvenience.

That’s incredible customer service. If a big corporation like Starbucks can do it, can’t we all?

Make the world slightly better today. It starts with the unexpected…