Sometime the best business lessons come from the unexpected.

Just walked into the Starbucks at 40 Front St E, in downtown Toronto, to work for a couple of hours. Ordered a cup of coffee and some VIA for the office. Barista told me they were out of the VIA coffee I was looking for, and before I even blinked in disappointment, he told me my cup of coffee was on the house, and apologies for the inconvenience.

That’s incredible customer service. If a big corporation like Starbucks can do it, can’t we all?

Make the world slightly better today. It starts with the unexpected…